{"id":1282,"date":"2020-07-03T14:13:28","date_gmt":"2020-07-03T14:13:28","guid":{"rendered":"https:\/\/oryxlearning.com\/company\/?page_id=1282"},"modified":"2022-04-26T10:55:00","modified_gmt":"2022-04-26T10:55:00","slug":"help-center","status":"publish","type":"page","link":"https:\/\/oryxlearning.com\/learn\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"[vc_row full_width=”stretch_row_content” el_class=”faaaq”][vc_column]<section class=\"elegant-tabs-container\">\n\t\t\t<div class=\"et-tabs et-horizontal et-tabs-style-iconbox tab-class-648791957 et-align-center\"\n\t\t\tdata-tab_style=\"iconbox\"\n\t\t\tdata-active-bg=\"#0c6874\"\n\t\t\tdata-active-text=\"#ffffff\"\n\t\t\tdata-hover-bg=\"#0c6874\"\n\t\t\tdata-hover-text=\"#ffffff\"\n\t\t\tdata-active-tab=\"0\"\n\t\t\tdata-auto-switch-tab=\"no\"\n\t\t\tdata-switch-interval=\"5\" >\n\t\t\t<nav>\n\t\t\t<ul class=\"elegant-tabs-list-container\" style=\"color:#0c6874;\">\n\t\t\t<li style=\"background:#000000;color:#ffffff;\" ><a class=\"et-anchor-tag\" style=\"color:#ffffff;\" href=\"#\" data-href=\"#section-1650886753642-3-9\"><img class=\"elegant-tabs-image-icon\" data-hover-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" data-original-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" style=\"width: 32;height: 32\" \/><span style=\"\" class=\"et-tab-title has-icon\">Getting started (Teachers)<\/span><\/a><\/li><li style=\"background:#000000;color:#ffffff;\" ><a class=\"et-anchor-tag\" style=\"color:#ffffff;\" href=\"#\" data-href=\"#section-1593785575648-5\"><img class=\"elegant-tabs-image-icon\" data-hover-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" data-original-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" style=\"width: 32;height: 32\" \/><span style=\"\" class=\"et-tab-title has-icon\">Getting started (Parents)<\/span><\/a><\/li><li style=\"background:#000000;color:#ffffff;\" ><a class=\"et-anchor-tag\" style=\"color:#ffffff;\" href=\"#\" data-href=\"#section-1593786329350-1-8\"><img class=\"elegant-tabs-image-icon\" data-hover-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/pay.png\" data-original-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/pay.png\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/pay.png\" style=\"width: 32;height: 32\" \/><span style=\"\" class=\"et-tab-title has-icon\">Payments & Transfers<\/span><\/a><\/li>\n\t\t\t<\/ul>\n\t\t\t<\/nav>\n\t\t\t<div class=\"et-content-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"infi-responsive-tabs\"\n\t\t\t\t\tdata-tab_style=\"iconbox\"\n\t\t\t\t\tdata-active-bg=\"#0c6874\"\n\t\t\t\t\tdata-active-text=\"#ffffff\"\n\t\t\t\t\tdata-hover-bg=\"#0c6874\"\n\t\t\t\t\tdata-hover-text=\"#ffffff\">\n\t\t\t\t\t<div class=\"infi-tab-accordion\">\n\t\t\t\t\t\t<div class=\"1650886753642-3-9_tab infi_accordion_item\" style=\"background:#000000;color:#ffffff;\">\n\t\t\t\t\t\t\t<div class=\"infi-accordion-item-heading\" data-href=\"#section-1650886753642-3-9\" style=\"color:#ffffff;\">\n\t\t\t\t\t\t\t\t<img class=\"elegant-tabs-image-icon\" data-hover-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" data-original-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" style=\"width: 32;height: 32\" \/>\t\t\t\t\t\t\t\t<span class=\" has-icon\">Getting started (Teachers)<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section id=\"section-1650886753642-3-9\" class=\"tab\" data-animation=\"\" style=\"background:#000000; color:#ffffff;\"><div class=\"infi-content-wrapper\">[vc_toggle title=”What tools are available on Oryx Learning for teachers?”]<span style=\"color: #000000;\">Oryx Learning has hundreds of engaging math activities designed for conceptual understanding.<\/span><br \/>\n<span style=\"color: #000000; margin-top: -10px;\">Teachers can:<br \/>\n1. Use ready skill plans for practice and explain the concept in their classroom.<br \/>\n2. Choose from hundreds of math activities and practice resources to assign to their students.<br \/>\n3. Use Oryx Learning virtual manipulatives to teach important math concepts and improve the classroom experience.<br \/>\n4. Assign ready-made unit-based assessments to evaluate the level of their students.<br \/>\n5. Monitor their students’ progress and bottlenecks through detailed and consolidated student performance reports.<br \/>\n6. Encourage their student to play Oryx Learning skill-building math games to develop a solid foundation.<br \/>\n<\/span><br \/>\n[\/vc_toggle][vc_toggle title=”How can I administer accounts for my students?”]<span style=\"color: #000000;\">It is easy to manage classrooms and create student accounts. <a href=\"https:\/\/oryx-media-assets.s3.me-south-1.amazonaws.com\/media_assets\/Oryx+Learning+-+Getting+Started+Guide+For+Teachers.pdf\">Use this comprehensive guide to set up your roster.<\/a><\/span><br \/>\n[\/vc_toggle][vc_toggle title=”How can I find a suitable lesson on Oryx Learning?”]<span style=\"color: #000000;\">On Oryx Learning, you can choose lessons by grades or topics. All lessons on Oryx Learning have planned progression. Practice questions increase in difficulty as your students progress through the lessons. Use this video guide to help you.<br \/>\n<\/span><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/676242389?h=e724af712e\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_toggle][vc_toggle title=”How can I assign a lesson to my students?”]<span style=\"color: #000000;\">Use the homework button next to the lesson name to assign a lesson to your students. Ensure that you are logged in to the program using the teacher account.<\/span><br \/>\n<img loading=\"lazy\" class=\"alignnone wp-image-6936 size-full\" style=\"margin-top: 10px; margin-bottom: 10px;\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/2.jpg\" alt=\"\" width=\"602\" height=\"244\" srcset=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/2.jpg 602w, https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/2-300x122.jpg 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><br \/>\n<span style=\"color: #000000;\">All assigned lessons will appear under the “homework” tab for you and your students. Once your students complete the assignment, you can view your students’ reports by clicking the view icon next to the lesson name.<\/span><br \/>\n<img loading=\"lazy\" class=\"alignnone wp-image-6940 size-full\" style=\"margin-top: 10px; margin-bottom: 10px;\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/4.jpg\" alt=\"\" width=\"606\" height=\"278\" srcset=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/4.jpg 606w, https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/4-300x138.jpg 300w\" sizes=\"(max-width: 606px) 100vw, 606px\" \/><br \/>\n<img loading=\"lazy\" class=\"alignnone wp-image-6942 size-full\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/5.jpg\" alt=\"\" width=\"603\" height=\"144\" srcset=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/5.jpg 603w, https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/5-300x72.jpg 300w\" sizes=\"(max-width: 603px) 100vw, 603px\" \/>[\/vc_toggle][vc_toggle title=”How can I check my students’ reports and activities?”]<span style=\"color: #000000;\">Oryx Learning provides consolidated students’ reports for the assessments and practice skills you assign to your learners.<br \/>\n<strong>Step 1:<\/strong> Click on the Reports button on the homepage.<\/span><br \/>\n<img loading=\"lazy\" class=\"alignnone wp-image-6945 size-full\" style=\"margin-top: 10px; margin-bottom: 10px;\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/7.jpg\" alt=\"\" width=\"598\" height=\"218\" srcset=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/7.jpg 598w, https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/7-300x109.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/><br \/>\n<span style=\"color: #000000;\"><strong>Step 2:<\/strong> Select the filters, and click on “apply filters” button to view the practice and assessment activity of all students.<\/span><br \/>\n<img loading=\"lazy\" class=\"alignnone wp-image-6947 size-full\" style=\"margin-top: 10px; margin-bottom: 10px;\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/8.jpg\" alt=\"\" width=\"601\" height=\"267\" srcset=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/8.jpg 601w, https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/8-300x133.jpg 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/><br \/>\n<span style=\"color: #000000;\"><strong>Step 3:<\/strong> You can click on the score to view the complete student\u2019s activity including each question that the student has answered. <strong>Note that this option only works for the practice score.<\/strong><\/span><br \/>\n<img loading=\"lazy\" class=\"alignnone wp-image-6949 size-full\" style=\"margin-top: 10px; margin-bottom: 10px;\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/9.jpg\" alt=\"\" width=\"594\" height=\"443\" srcset=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/9.jpg 594w, https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2022\/04\/9-300x224.jpg 300w\" sizes=\"(max-width: 594px) 100vw, 594px\" \/>[\/vc_toggle]<\/div><\/section>\t\t\t\t\t<div class=\"infi-responsive-tabs\"\n\t\t\t\t\tdata-tab_style=\"iconbox\"\n\t\t\t\t\tdata-active-bg=\"#0c6874\"\n\t\t\t\t\tdata-active-text=\"#ffffff\"\n\t\t\t\t\tdata-hover-bg=\"#0c6874\"\n\t\t\t\t\tdata-hover-text=\"#ffffff\">\n\t\t\t\t\t<div class=\"infi-tab-accordion\">\n\t\t\t\t\t\t<div class=\"1593785575648-5_tab infi_accordion_item\" style=\"background:#000000;color:#ffffff;\">\n\t\t\t\t\t\t\t<div class=\"infi-accordion-item-heading\" data-href=\"#section-1593785575648-5\" style=\"color:#ffffff;\">\n\t\t\t\t\t\t\t\t<img class=\"elegant-tabs-image-icon\" data-hover-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" data-original-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/question-2.png\" style=\"width: 32;height: 32\" \/>\t\t\t\t\t\t\t\t<span class=\" has-icon\">Getting started (Parents)<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section id=\"section-1593785575648-5\" class=\"tab\" data-animation=\"\" style=\"background:#000000; color:#ffffff;\"><div class=\"infi-content-wrapper\">[vc_toggle title=”How do I enroll my child with Oryx Learning?”]<span style=\"color: #000000;\">Parents\/Homeschoolers can simply create a new account by clicking on: <span style=\"color: #0000ee;\"><a style=\"color: #0000ee;\" href=\"https:\/\/en.oryxlearning.com\/registration\/family\/subscribe\">https:\/\/en.oryxlearning.com\/registration\/family\/subscribe<\/a> <\/span><\/span><br \/>\n<span style=\"color: #000000;\">You will receive the instructions by email to verify your account and how to get started with Oryx Learning.<\/span>[\/vc_toggle][vc_toggle title=”How do I know the level of my learners or are there any assessments?”]<span style=\"color: #000000;\">Each unit has a pre-assessment. We recommend that the learner take the pre-assessment for each unit as they progress through the lessons. The program will create an individualized learning path tailored to their needs by recognizing previously mastered skills and will mark the lessons they need to practice. Once the learner has completed the unit, taking the post-assessment will provide a detailed progress report showing skills mastered and will re-assign the lessons that need more practice.<\/span>[\/vc_toggle][vc_toggle title=”How can I find a suitable lesson for my learners?”]\n<p style=\"background: white; margin: 12.0pt 0in 12.0pt 0in;\"><span style=\"font-size: 11pt; font-family: 'Segoe UI', sans-serif; color: #000000;\">Suitable lessons can be selected both by the learner\u2019s grades and topics. Place the cursor on the lesson name to preview. If you are looking for a specific skill or topic, you can use the search bar at the top of every page. You can search for lessons like \u201cadd and subtract decimal numbers\u201d or topics like \u201cgeometry\u201d or \u201caddition.\u201d<\/span><\/p>\n[\/vc_toggle][vc_toggle title=”Can I set assignments for my child to work on?”]\n<p style=\"background: white; margin: 12.0pt 0in 12.0pt 0in;\"><span style=\"color: #000000;\">Yes! Simply click on the Home icon next to any skill and then select a date when you want this assignment to be completed by. Click on <strong>Done<\/strong>. The skill will then appear in the homework tab in their account for easy access.<\/span><\/p>\n[\/vc_toggle][vc_toggle title=”Can I set assignments for my child to work on?”]\n<p style=\"background: white; margin: 12.0pt 0in 12.0pt 0in;\"><span style=\"color: #000000;\">Yes! Simply click on the Home icon next to any skill and then select a date when you want this assignment to be completed by. Click on <strong>Done<\/strong>. The skill will then appear in the homework tab in their account for easy access.<\/span><\/p>\n[\/vc_toggle][vc_toggle title=”My child does not read well. Do you provide voice reading of questions?”]<span style=\"color: #000000;\">Yes, we provide a voice reading of questions functionality. This feature is currently available on the Grade \u2013 1 and 2.<\/span>[\/vc_toggle][vc_toggle title=”What kind of reports can I see in OryxLearning?”]<span style=\"color: #000000;\">Oryx Learning provides extensive reports by a student which can be used to monitor the overall progress of each student and allows detailed analysis of the learners\u2019 activity to find possible bottlenecks.<\/span><\/p>\n<p><span style=\"color: #000000;\">You can reach the Reports using the following simple steps:<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Step 1:<\/strong>\u00a0Click on “<strong>Analytics<\/strong>” tab.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Step 2:\u00a0<\/strong>Now, select the child\u2019s name, subject, grade and period on the top menu to view performance.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>Type of reports<\/u><\/strong><\/span><\/p>\n<ol>\n<li><span style=\"color: #000000;\"><strong> Activity:<\/strong>Provides an overview of child activity in the chosen grade. You can change the grade from the drop-down.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong> Progress:<\/strong>This tab provides a skill-wise detailed report of the progress made by the student.\u00a0This is a good view to see details and find skills where the learner has excelled or need more practice.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Bottlenecks:<\/strong>This report shows all the areas where the student is finding trouble. You can drill down each problem to find the specific cause and help the learner in remediation.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000;\"><strong>4.\u00a0History:<\/strong>\u00a0This report shows the date-wise report on skills and the Oryx Learning score of every attempted skill. This helps parents find out if the learner is practicing regularly.<\/span>[\/vc_toggle][vc_toggle title=”How do I add a child to my membership?”]<span style=\"color: #000000;\">To add a child to your membership:<\/span><\/p>\n<ol>\n<li><span style=\"color: #000000;\">Sign in to your parent account from the OryxLearning website.<\/span><\/li>\n<li><span style=\"color: #000000;\">Open your account menu in the upper-right corner, and select\u00a0<strong>Membership Settings<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">In the\u00a0<strong>Membership Parent information <\/strong>section, click\u00a0<strong>Update Plan.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Follow the prompts to update the number of children on your plan.<\/span><\/li>\n<li><span style=\"color: #000000;\">Click\u00a0<strong>Submit <\/strong>to finalize your changes.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000;\">The upgrade cost will be prorated for the remainder of your billing cycle.<\/span>[\/vc_toggle]<\/div><\/section>\t\t\t\t\t<div class=\"infi-responsive-tabs\"\n\t\t\t\t\tdata-tab_style=\"iconbox\"\n\t\t\t\t\tdata-active-bg=\"#0c6874\"\n\t\t\t\t\tdata-active-text=\"#ffffff\"\n\t\t\t\t\tdata-hover-bg=\"#0c6874\"\n\t\t\t\t\tdata-hover-text=\"#ffffff\">\n\t\t\t\t\t<div class=\"infi-tab-accordion\">\n\t\t\t\t\t\t<div class=\"1593786329350-1-8_tab infi_accordion_item\" style=\"background:#000000;color:#ffffff;\">\n\t\t\t\t\t\t\t<div class=\"infi-accordion-item-heading\" data-href=\"#section-1593786329350-1-8\" style=\"color:#ffffff;\">\n\t\t\t\t\t\t\t\t<img class=\"elegant-tabs-image-icon\" data-hover-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/pay.png\" data-original-src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/pay.png\" src=\"https:\/\/oryxlearning.com\/learn\/wp-content\/uploads\/2020\/07\/pay.png\" style=\"width: 32;height: 32\" \/>\t\t\t\t\t\t\t\t<span class=\" has-icon\">Payments & Transfers<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section id=\"section-1593786329350-1-8\" class=\"tab\" data-animation=\"\" style=\"background:#000000; color:#ffffff;\"><div class=\"infi-content-wrapper\">[vc_toggle title=”Do you accept any form of payment other than credit card?”]\n<p style=\"background: white; margin: 12.0pt 0in 12.0pt 0in;\"><span style=\"font-size: 11pt; font-family: 'Segoe UI', sans-serif; color: #000000;\">We do accept various forms of payment, such as Visa and Mastercard, credit (or debit) card on our subscription page for immediate access to Oryx Learning. Additionally, multiple payment options are available for school users such as cheques, direct transfer, and activation codes through libraries and stationaries. If you find any difficulty making payments, contact us through the chat button on the website for a specific response. <\/span><\/p>\n[\/vc_toggle][vc_toggle title=”Can I pay in a different currency?”]\n<p style=\"background: white; margin: 12.0pt 0in 12.0pt 0in;\"><span style=\"font-size: 11pt; font-family: 'Segoe UI', sans-serif; color: #000000;\">Yes! Although all prices are quoted in United Arab Emirates Dirhams (AED), your credit card statement will show the amount charged in your currency based on the exchange rate on the date of transaction. For your reference, each dirham is approximately equal to 0.2723 USD.<\/span><\/p>\n[\/vc_toggle][vc_toggle title=”Why does the Oryx Learning ask me to pay again when I try to add an additional child in my membership?”]\n<p style=\"background: white; margin: 0in 0in 8.05pt 0in;\"><span style=\"font-size: 11pt; font-family: 'Segoe UI', sans-serif; font-weight: normal; color: #000000;\">The access for children that have already been added remains unchanged. For adding more children, you must purchase access for each child. We offer 60% discount for each additional child to your account. Visit our registration page to know more.<\/span><\/p>\n[\/vc_toggle]<\/div><\/section>\n\t\t\t<\/div> <!-- \/et-content-wrap -->\n\t\t\t<\/div> <!-- \/et-tabs -->\n\t\t\t<\/section>[\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=”stretch_row_content” el_class=”faaaq”][vc_column][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.0 (Yoast SEO v17.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Center | Oryx Learning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oryxlearning.com\/learn\/help-center\/\" 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